Terms of service

Welcome to Sirg International LLP. By accessing or using our website, placing an order, or purchasing any product, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund, Replacement, Exchange & Cancellation Policies.
If you do not agree with these Terms, please do not use our website or services.
Sirg International LLP supplies hospital equipment, medical devices, healthcare accessories, and related products. We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate. However, minor variations may occur, and the Company reserves the right to correct any errors without prior notice.

Orders

• All orders are subject to acceptance and availability.
• Sirg International LLP reserves the right to refuse or cancel any order at its sole discretion.
• An order is considered accepted only after payment has been successfully received and confirmed.
• We reserve the right to limit the quantity of products purchased by any customer.
  

Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated and are subject to change without prior notice.

Payment

We currently accept prepaid orders only through our approved payment partners.
Your payment information is processed through secure payment gateways. Sirg International LLP does not store complete debit card, credit card, CVV, or online banking credentials on its servers.

Shipping

Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery timelines are indicative and may vary due to courier delays, weather conditions, government restrictions, or other circumstances beyond our control.

Cancellation

Orders may be cancelled only before they are processed for dispatch.
Once an order has been packed, processed, or handed over to the courier partner, cancellation requests cannot be accepted.

Refunds, Returns, Exchanges & Replacements

Due to the nature of hospital equipment and medical products, Sirg International LLP follows a strict No Refund, No Return, No Exchange, and No Replacement Policy, except where required under applicable law.
Customers are requested to carefully verify all product specifications, quantities, and delivery details before placing an order.

Damaged or Incorrect Deliveries

If you receive a product that is physically damaged during transit or a product different from the one ordered due to an error by Sirg International LLP, you must notify us within 24 hours of delivery with:

• Order Number
• Photographs of the product
• Photographs of the outer packaging
• Shipping label
• A brief description of the issue

The Company will review the claim and determine an appropriate resolution where applicable.

User Responsibilities

You agree to:

• Provide accurate and complete information while placing an order.
• Use the website only for lawful purposes.
• Not misuse, interfere with, or attempt unauthorized access to the website or its systems.